Shipping policy

Shipping, Return and Refund Policy

At House of Namaera, every piece is handcrafted with intention and care. Here’s everything you need to know about our shipping timelines and exchange/ return process:



Shipping Timelines

  • Standard order: If the piece you’ve ordered is already available with us, we will ship it within 1-2 days.

  • Special Collections/ Made to Order Pieces: Some products may take longer. For these, the specific shipping timelines will be mentioned clearly on the product page—so do take a quick look before ordering.

  • Pre-Orders: For items from upcoming collections, please refer to the collection release and delivery dates mentioned in the product details.

  • We ship internationally. Your standard order will be dispatched within 2-4 days of receiving the request.

If you ever need your order urgently, just whatsapp us on 91-782792559 and we’ll do our very best to accommodate your request.



Delivery Timelines - Within India

Once your order has been shipped, the estimated delivery time is:

  • 2–4 working days for most locations.

Please note: Deliveries to remote locations or delays caused by unforeseen circumstances (elections, natural events, courier partner issues) may take a little longer. We’ll always keep you informed if that happens.



EXCHANGE

  • We offer one-time exchange on a product purchased from us and we do not offer any refunds.
  • Exchange requests must be raised within 3 days of delivery.
    To request an exchange, whatsapp us at: +91 7827925559
  • Our team will get back to you within 1–2 business days.
  • Once your exchange is approved, the product must be shipped back to us.
  • Reverse shipping costs will be borne by the customer. We will take care of sending back the exchange piece at our cost.
  • Exchange is subject to product availability.

Conditions for Exchange

  • The product must: Be unused and in original condition.
  • Have all tags, packaging and accessories intact.
  • Not have any stains, scratches, or dents
  • Be in a saleable condition.
  • Match the product and order details in our records.
  • We reserve the right to reject an exchange if the product does not meet these conditions.



RETURNS

  • We accept returns within India only.
  • Return requests must be raised within 3 days of delivery.
  • Approved returns will be issued as store credit valid for one year from date of purchase. No refunds will be made to the original payment method.
  • Return pickup will to be arranged by the customer.
  • A product can be returned only once.
  • Store credit will be issued once per order.
  • Products purchased using store credit are not eligible for return or exchange.
  • DAMAGED / INCORRECT PRODUCTS

    In the unlikely event that you receive:

  • An incorrect product that does not match your order, or
    A product with a genuine manufacturing or quality defect,
  • Please contact us within 3 working days of delivery with photos/videos of the product.
  • Once verified and approved by our team, we will arrange a replacement or exchange for the same product, subject to availability.


CANCELLATIONS

  • Orders can be cancelled within 12 hours of placing the order.

  • Cancellations are eligible for store credit only.

  • No refunds will be made to the original payment method.


CUSTOMIZED PIECES

  • Please note customized pieces are not available for return or exchange.